October 10, 2017 JOB VACANCY: RECEPTIONISTS A rare opportunity has become available to join the team at Summerhall. We are seeking enthusiastic, friendly and professional receptionists. Understanding the importance of customer service is vital – we are looking for someone who will thrive being at the forefront of our business. This job is only suitable for someone who enjoys interacting with the public on a daily basis and is able to multi-task to a high level. You will be required to maintain a busy reception and box office to deliver excellent customer service and productivity throughout Summerhall. Tasks and responsibilities include but not limited to: -Dealing with customer enquiries -Processing high volumes of event enquiries -Sound knowledge of the current programme of events, exhibitions and permanent facilities within Summerhall -Provide administrative support to all departments -Processing applications for Summerhall’s Letting and Visual Arts departments -Managing ticket sales through Summerhall’s Box Office -Troubleshooting -Coordinate multiple deliveries with external suppliers -Interaction with Summerhall residents and their clients -Complaint handling Essential skills: -Excellent level of customer service -Proficient in Microsoft Office -Excellent time keeping and punctuality -Comfortable taking enquiries in person, over the phone and by email -Responsible and reliable (keys, post, lost property, lone weekend shifts) -Experience of cash handling (taking payments, cashing oneself up & paying deliveries) -Must be able to work weekends -Ability to multitask -Ability to prioritise tasks -Must be quick thinking and able to use initiative to resolve issues to a high standard Desirable: Working knowledge of social media platforms Red61 VIA box office system or similar ticketing system This role is 09:00-18:00 daily (Mon-Sun, shift patterns TBC) and offers a competitive salary depending on experience. You may be expected to work additional days during busy periods of our event calendar. Start date is immediate. To apply send a CV, cover letter and clearly state your availability to firstname.lastname@example.org by 12:00 on Thursday 19th October.