Job Vacancy: Summerhall Duty Manager (Events and Operations) (CLOSED)


Located in the heart of Edinburgh, Summerhall is seeking a Duty Manager to join our Events and Operations team on a part time basis.

The successful candidate must be available to work evenings and regular weekends based on Summerhall’s event calendar determined on a monthly basis. Hours negotiable for the right candidate.

Full time hours will be available during Summerhall’s busiest periods (Christmas and Fringe Festival – August). Availability to increase hours during these times is desirable.

This position’s main focus is the delivery of Summerhall’s varied events programme whilst also being responsible for the wider building and public within Summerhall. This requires crossover into various departments within the company.

On a regular basis, Summerhall hosts social events, conferences, theatre shows, major festivals, weddings, private parties and much more. Ideally the chosen candidate will have experience in a number of these fields.
In charge of a small team of staff during events, the chosen candidate must be able to manage and delegate whilst carrying out instructions from the events team in order to deliver events that have been handed over to them.

Job overview:
-Safeguarding visitors, guests and event attendees
-Being responsible for the site, liaising with security and when necessary First Aid and Blue Light Services
-Working alongside Summerhall Events Bar Manager and the running of event bar services
-Providing on-going training and support to the casual events team
-Managing and motivating front of house and box office teams in order to provide high quality services for clients
-Delivering event briefings to the front of house and security team
-Liaising with suppliers and clients to a high standard
-Delivering events as they have been instructed to by the events team
-Making decisions independently to ensure events are delivered successfully and determining when higher management needs to be contacted
-Handling guest complaints confidently and professionally
-Providing event reports including all client charges/extras and incident reports
-Ensuring public areas and venue spaces are clean safe environments at all times
-Ensuring staff timesheets and administration are completed accurately
-Responsible for the safekeeping of spaces and their equipment and handing over to the overnight team
-Attend any meetings/training as requested

We are seeking someone with the following skills and attributes:
• Good time management and organisation skills
• Prioritisation
• Flexibility
• Problem solver
• Forward thinker
• Attention to detail
• Self-motivating

This is a hands on role which includes building responsibility and staff management whilst also involving customer service and care. 1 years’ experience of similar roles, and working with the public –  problem solving is vital. Event delivery and management as well as a valid First Aid certificate is desirable.

Reporting to: Head of  Events
Hourly wage: £10 per hour

Application is by CV with covering lettering to
Closing Date is Monday 16th July at 10:00am.
Start date: mid-late August 2018, negotiable.

Please note: unfortunately unsuccessful applicants may not be contacted due to high level of interest.