Privacy Policy

Privacy Policy

At Summerhall we are committed to respecting, maintaining and protecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose to others, and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practises should be sent by email to info@summerhall.co.uk with ‘Data Policy’ as the subject line or by writing to  Sam Gough, Data Controller, Summerhall Management Ltd, 1 Summerhall, EH9 1PL.

Who We Are

We are Summerhall Management Ltd,who manage the privately owned arts hub “Summerhall”. The registered address is 1 Summerhall, EH9 1PL.

How We Collect Information From You

The personal information we collect might include your name, address, email address, ip address, and information regarding what pages are accessed and when. If you purchase a product or service from us, the card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How We Use Your Information

  • to process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • to improve our website and customer service;
  • to process payments;
  • when dealing with entries into a competition;
  • to manage the creation & distribution of our newsletters;
  • to manage online form entries;
  • to seek your views or comments on the services we provide;
  • to notify you of changes to our services;
  • to send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services; such as Mailchimp invitations to events or ticket offers.
  • to process a job application
  • to inform and improve marketing efforts via Facebook, Instagram & Twitter and any other social media platforms we may choose to use.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example financial information). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes, unless you have asked us to.

Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process tickets for events and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Summerhall network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:

If you have agreed to be contacted by third party companies we work in association with, such as theatre companies, we will ensure that these companies confirm that they are GDPR compliant, and that they are registered with the Data Protection Register before we share your personal information with them.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our events, NEHH live music, visual arts programme, cafe & bar or Fringe programme, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@summerhall.co.uk or telephone on 0131 560 1580.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@summerhall.co.uk, or write to us at: Summerhall Management Ltd, 1 Summerhall, Edinburgh EH9 1PL Alternatively, you can telephone 0131 560 1580.

You have the right to ask for a copy of the information Summerhall holds about you. To submit a subject data request please contact by email info@summerhall.co.uk with ‘Personal Data Request’ as the subject line or by writing to  Sam Gough, Data Controller, Summerhall Management Ltd, 1 Summerhall, EH9 1PL.

Security precautions in place to protect the loss, misuse or alteration of your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information and data stored on our website in accordance with the General Data Protection Regulations. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many websites, Summerhall uses cookies in order to provide you with a more personalised web service. A cookie is a text only string of information that we pass to your computer’s hard disk through your web browser so that the website can remember who you are.

Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.

We are required to obtain your consent to use cookies. We have a clear cookies notice on the home page of the website. If you continue to use the website having seen the notice then we assume you are happy for us to use the cookies described above.

The cookies we use are designed to help you get the most from our website but if you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. To change your settings for your web browser you will need to go to your advanced preferences. However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the Summerhall site to the full, we recommend that you leave them switched on. For further instructions on how to stop cookies being installed on your browser, please see: www.allaboutcookies.org/manage-cookies.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please seek your parent/guardian’s permission before you provide us with personal information.

Transferring your information outside of Europe

Some of our third party processors may be located outside of Europe, in these instances we use companies who adhere to GDPR guidelines.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Changes to this privacy policy

Summerhall Management Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

  • Post: Summerhall, 1 Summerhall, Edinburgh, EH9 1PL
  • Telephone: 0131 560 1580
  • Email:  info@summerhall.co.uk

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.