JOB VACANCY: RECEPTIONISTS


A rare opportunity has become available to join the team at Summerhall.

We are seeking enthusiastic, friendly and professional receptionists.

Understanding the importance of customer service is vital – we are looking for someone who will thrive being at the forefront of our business.

This job is only suitable for someone who enjoys interacting with the public on a daily basis and is able to multi-task to a high level.

You will be required to maintain a busy reception and box office to deliver excellent customer service and productivity throughout Summerhall.

Tasks and responsibilities include but not limited to:

-Dealing with customer enquiries

-Processing high volumes of event enquiries

-Sound knowledge of the current programme of events, exhibitions and permanent facilities within Summerhall

-Provide administrative support to all departments

-Processing applications for Summerhall’s Letting and Visual Arts departments

-Managing ticket sales through Summerhall’s Box Office

-Troubleshooting

-Coordinate multiple deliveries with external suppliers

-Interaction with Summerhall residents and their clients

-Complaint handling

 

Essential skills:
-Excellent level of customer service

-Proficient in Microsoft Office

-Excellent time keeping and punctuality

-Comfortable taking enquiries in person, over the phone and by email

-Responsible and reliable (keys, post, lost property, lone weekend shifts)

-Experience of cash handling (taking payments, cashing oneself up & paying deliveries)

-Must be able to work weekends

-Ability to multitask

-Ability to prioritise tasks

-Must be quick thinking and able to use initiative to resolve issues to a high standard

Desirable:
Working knowledge of social media platforms
Red61 VIA box office system or similar ticketing system

This role is 09:00-18:00 daily (Mon-Sun, shift patterns TBC) and offers a competitive salary depending on experience.

You may be expected to work additional days during busy periods of our event calendar.

Start date is immediate.

To apply send a CV, cover letter and clearly state your availability to recruitment@summerhall.co.uk by 12:00 on Thursday 19th October.